Data deletion
Delete your account in the app
- Sign in and open Settings from the profile menu.
- Choose Delete account at the bottom of the Profile page.
- Type the confirmation phrase and, if you use two-factor sign-in, your authenticator or recovery code. Confirm with your password, or, if you sign in with Google and have no password, through a link we email to your account address.
What happens:
- We ask each connected platform to revoke the access you granted, where the platform supports revocation. YouTube data is deleted immediately.
- Your profile, sign-in methods, sessions and notifications are deleted right away.
- Organizations in which you are the only member are deleted with everything in them: workspaces, connected channels, scheduled and published posts, uploaded media files, inbox messages and analytics. Their paid subscription is cancelled first, with no refund for the rest of the period.
- In organizations with other members, channels and content stay with the organization and are no longer attributed to you. If you are the only owner of an organization that has other members, make someone else an owner first.
- You are signed out on every device, and apps you authorized through our API lose access. Billing records we must keep by law are retained.
Disconnect a single channel
You can remove a connected social account at any time from the workspace's Social accounts page. This revokes the platform grant where supported and deletes the data we hold from it.
Ask us by email
If you cannot sign in, or you are a person whose data reached us through a customer's connected account, email [email protected] from the address on the account, or tell us enough to find the data. We will confirm and complete the request within 30 days.
Facebook, Instagram and Threads
If you remove PostDelegate from your Facebook or Instagram settings (Business Integrations), Meta sends us a data deletion request and we delete the connected accounts and data we hold for that Meta user. Meta gives you a confirmation code, and you can check progress at https://app.postdelegate.com/legal/data-deletion/status/<code>/. Developers: our callback URL is https://app.postdelegate.com/legal/data-deletion/meta/.
Google and YouTube
You can also revoke our access to your Google data at Google security settings. See the Privacy Policy for details.